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HBX Business Blog

iPhone 6S: Innovative or Disruptive?

Posted by Bryan Guerra on October 8, 2015 at 5:53 PM

iphone: disruption or innovation?

A product can be innovative without being disruptive: take the case of Apple's latest iPhone 6S release. 

With such new features as 4K video and 3D touch, this is a great example of a "sustaining innovation," as it builds upon pre-existing value networks and markets. 

People often refer to the iPhone as being “disruptive” – and they’re right – if they’re referring to the 2007 first generation release, which delivered laptop-type functionality for a fraction of the price. Since then, Apple has effectively “moved up” the value curve with sustaining innovations that continue to build higher levels of functionality.

So, is the Apple iPhone innovative? Of course. But that doesn’t mean it’s still disruptive.

To learn more about disruption versus innovation, check out HBX Disruptive Strategy.

Topics: Business Fundamentals, Disruptive Strategy, HBX Insights

4 Reasons Everyone Should Learn Basic Accounting

Posted by Christine Johnson on October 2, 2015 at 4:40 PM

When you tell your friends that you’ve signed up for an accounting class, you’ll likely get a reaction that sounds something like this: "Ugh, why?" Or, perhaps they will be slightly more sympathetic and say, "Oh, sorry to hear that."

Accounting gets a bad rap, but it's an incredibly useful subject to learn. Plus, it's not as complicated as you might think! Hear me out - here are four reasons why everyone can benefit from understanding basic accounting.

4 reasons everyone should learn basic accounting

1) So you don’t get ripped off!

Buying a car is a big investment. It can be overwhelming to try to negotiate a better price, so why not walk in with confidence, knowing you understand how a business like a car dealership is run and the ways you can get a better deal? If you’ve had an introduction to accounting, you’ll know that the car you’re about to buy is on the car dealer’s balance sheet as inventory. You’ll also know that in order to keep the car dealership operating, they must make a profit on the car (you can still talk ’em down; they don’t need that much profit).

Once you drive away, the car is taken out of the dealer’s inventory and payment received (cash or loan), as well as profit are recorded. You also know that most dealerships work on a monthly sales cycle and have quotas for the amount of inventory they need to turn over in the given time period. With this understanding, you can walk in at the end of the month, explain what you’re looking for, provide comps on similar cars at other dealerships, and walk out with a better price on your dream car (and probably the respect of the salesperson).  

2) So you aren't intimidated by your own finances.

Be honest, can you explain where all of your money goes after your paycheck gets deposited? Even if you’ve managed to find a job that pays the bills (collective sigh of relief from all of the parents out there), it can seem impossible to set aside money for savings each month. With some accounting knowledge under your belt, you will gain a much deeper understanding of what goes on with your own finances and learn important skills like how to effectively track expenses and work within a budget. 

Many people use the excuse that they are "no good at math" to explain their reluctance to study accounting, but the math actually involved is quite basic. If you can add and subtract, multiply and divide, you are set! With your new savings savvy, maybe you can save up enough to send your parents on a cruise as a thank you for the many years they supplemented your meager earnings!

3) So you can make better sense of current events.

There is no shortage of scandal in the accounting world. You’d be hard-pressed to turn on the news and not hear about a recent manipulation of numbers that has caused thousands of people to lose their shirts. Just like any industry, there will always be people who play by the rules and people who don’t. Why trust the media to fully explain what happened in an unbiased way? With a basic understanding of accounting, you can understand what these companies have done wrong and why it matters. You can even explain it to your friends and sound really smart at cocktail parties!

4) So you can impress your boss.

Picture this: You’re in a staff meeting and the CFO wants to discuss the past quarter’s financials. If you’ve had an introduction to accounting, you’ll not only be able to understand what the CFO is talking about, but you’ll also be able to chime in with your own financial wisdom and impress not only the CFO, but also your supervisor and all of your coworkers who are nodding their heads blindly and hoping no one calls on them.


Want to learn the language of business and develop an essential understanding of financial accounting, business analytics, and economics for managers? You may be interested in HBX CORe, an interactive online program from Harvard Business School! 

Learn more about HBX CORe  

Topics: Business Fundamentals, HBX CORe, HBX Insights

Monopoly Pricing: Can a 5,000% Price Increase Be Justified?

Posted by Patrick Healy on September 23, 2015 at 2:56 PM

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Who’s the most hated man in America? Well, if you’ve glanced at social media over the past day or two, the resounding answer seems to be Martin Shkreli.

Shkreli is CEO of Turing Pharmaceuticals, a US firm that acquired rights to Daraprim—a drug that treats toxoplasmosis, a parasitic affliction of many AIDS patients—back in August. Since then, the company has decided to raise the price of Daraprim from $13.50 per dose to $750.00 per dose—a price increase of over 5,000 percent! The pill costs about $1.00 to produce.

A former hedge fund manager, Shkreli originally defended his firm’s decision on the basis of profit considerations. So, is Martin Shkreli an evil guy, attempting to make a profit off of sick people that need his product? Maybe. But it’s more likely he just let monopoly power go to his head…

The backlash against the firm brings the idea of monopoly pricing out into the open. The decision of where to price a product is one of the toughest that a firm has to make. For a pharmaceutical company with complete pricing power over its product, it’s usually even more challenging. Aside from the production cost of pills, a drug company must also think about numerous other factors, such as pricing to recover the costs of research and development (R&D), patient willingness to pay, whether government insurance will pay a higher price, and others.

However, one factor that all companies must consider when deciding on a price is equity—is this a fair price to charge for a product that people need? Where Shkreli got it wrong is in severely underestimating fairness considerations when deciding where to price. And because he only focused on profits, he’s paying for it.

Read more about the controversy:

Topics: Business Fundamentals, HBX CORe, HBX Insights

(Im)Perfect Competition: Unrealistic Economics or Useful Strategy Tool?

Posted by Patrick Healy on September 22, 2015 at 2:16 PM

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There’s an old, near-funny joke about economists that goes something like this:

A physicist, a chemist and an economist are stranded on a desert island, with no food to eat. A can of soup washes ashore, but it’s sealed. So each professional ponders how to get it open…

“I’ve got it. Let’s smash the can open with a rock,” exclaims the physicist.

“No, no. The soup will splatter that way,” says the chemist. “Let’s build a fire and heat the can first.”

“You’re both wrong,” retorts the economist. “Let’s assume we have a can opener….”

The joke is corny at best. It may have even gone over your head. My apologies.

But the stereotypes in the joke are spot on, especially for the economist. One of the biggest gripes that people have with economists (and economics as a whole) is that the models that they build to represent the world often require unrealistic or even impossible assumptions in order to get results. What’s the point of building models that do not accurately represent reality?

One of the most cited examples of wishful thinking in economics is the model of perfect competition. Those of you that took Econ 101 in undergrad are (or at some point were) probably familiar with this idealist representation of how economic markets distribute goods and services. In short, perfect competition is a market condition in which no market participants (buyers, sellers, etc.) are powerful enough to set the price of a homogenous good or service.

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Economists expect markets to be perfectly competitive when the following conditions hold:

  1. Products are identical: sellers offer the exact same product and buyers are equally willing to buy from any seller.
  2. Many small price-taking participants: there are numerous buyers and sellers, none of which has the ability to influence the market price substantially, and no single firm or consumer accounts for a large portion of production or purchases.
  3. Perfect information: Buyers and sellers are fully informed about the quality of products and prices available in the market.
  4. Identical sellers: suppliers have full access to the same inputs and production technologies as one another.
  5. Free entry and exit: many new firms can enter the market on the very same terms as existing ones if the market is profitable and, similarly, firms can exit the industry without incurring extra costs.

Can you think of a market that satisfies these conditions? I certainly can’t… I myself used to be baffled at how strict its assumptions were. Models are supposed to be an accurate representation of reality, and this one certainly is not.

Conditions 1-3 above generate the equilibrium of a theoretical market. Firms will earn a profit at the market equilibrium if the market-clearing price is greater than the firms’ average total cost. But the presence of profits will entice more firms to enter, driving up production and pushing down prices until such competition and entry completely destroy profits. Products, prices, firms and consumers are all the same, so no one company can do anything about it. Perfect competition prevails leaving no profit.

Conditions 4-5 eliminate many of the market frictions experienced by real-world companies trying to enter or exit an industry. With all firms equally efficient and free to come and go as they please, competition is as intense as one can imagine. Since firms can leave, so no businesses make losses but none make money either. They simply break even. In this environment, one starts to question what’s so “perfect” about this form of competition. From a manager’s point of view, it’s hard to think of anything so far from ideal…

But when you look at it that way, I hope a lightbulb goes off for you. True, perfect competition is not a very useful model with which to classify modern industries today. But it’s a darn good one for a strategist to measure his or her firm against to see why and how their profit-making enterprises differ. To be clear, perfect competition is significant not because it is common (there are few to none of such markets in real life). Its real importance lies in the observation that departures from perfect competition are what underlie high profits and firms’ competitive advantages.

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And for each departure from one of the model’s condition, firms have a chance to exploit attractive profit opportunities:

  1. Differentiated Products: in actuality, not all products are exactly the same, and thus some firms have the power to charge premiums for better quality or target different customer segments. A firm’s ability to create value for a customer through a differentiated product or service yields profits for the firm by being able to charge a higher price.
  2. Few, Price-Making Participants: actual markets are often dominated by a handful of powerful buyers or sellers that have substantial market power to move prices (the most extreme case being a monopoly who is the sole seller to a large number of buyers).
  3. Imperfect Information: in the real world, market information is far from readily available and buyers must spend time searching out reliable information. Buyers are often short on time and make decisions using cognitive shortcuts, not taking all information into account. So firms that can create customer loyalty will benefit greatly.
  4. Unique Sellers: some firms will ultimately have unequal access to production technologies and different input costs, making their overall costs structures very different. Firms with superior access to technology and cheap supplies can generate high profits even when the marginal firm earns no profits.
  5. Barriers to Entry and Exit: in reality, incumbent firms have certain advantages, such as prior experience, lower production costs, and others, that entrants cannot easily mimic, which discourages free entry into the industry. Similarly, exit costs may be substantially high, forcing loss-making firms to stay in the industry.

The sources of advantage above are by no means the only ones available to a firm, but encapsulate useful forces to think about when planning your firm’s strategy. Use them wisely and your firm will profit.

As I’ve argued before, economics is far from perfect and at times a bit idealistic. Models, like the theory of perfect competition, do not depict the state of affairs particularly well. Nonetheless, it’s sometimes the holes in economists’ models that provide the food for thought that can lead to a lasting business strategy or new innovation that changes an industry.

Topics: Business Fundamentals, HBX CORe, HBX Insights

3 Lessons on Customer Privacy That Were Learned the Hard Way

Posted by Jenny Gutbezahl on September 1, 2015 at 4:09 PM

In the digital age, businesses have access to extensive information about their customers. This information can help businesses personalize offerings and reach consumers in a way that reflects their individuality. Advances in analytics make it easier to combine information about things like preferences, shopping patterns, and sensitivity to price into useful templates for suggesting products. This seems like a win-win for both marketers, who can identify those who are most likely to want their products, and end users, who receive communications tailored specifically to them.

However, privacy is a major issue when it comes to using customer data. As more and more people share information online and breaches become more common, the importance of protecting individuals’ identity has grown. Despite trying to preserve the privacy of their customers, companies sometimes run into problems when using customer data in their marketing and advertising.

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Protecting Customer Privacy is Paramount

In October 2006, Netflix offered $1,000,000 dollars to any individual or group who could figure out a way to improve its DVD recommendations to subscribers by 10% or more. It released historical data from hundreds of thousands of users (with identifying information removed) about the grades they’d given to various movies.

Although they stripped names and ID numbers from the data, many Netflix customers also used other ratings sites, such as IMDB. Comparing ratings on IMDB with those in the shared Netflix database allowed researchers to accurately determine the user’s identity. This ultimately led to an expensive legal settlement, and Netflix never implemented the winning algorithm.

It was later found that Netflix could have invested in data masking technology to avoid the issues with anonomizing the customer data. This would've cost about $50,000, a tiny amount compared to their expensive legal settlement.

Want to read more?

Content That's Too Targeted Can Miss the Mark

In 2010, Target implemented a new algorithm looking at changes in customers’ buying habits to identify women who were newly pregnant. Target was able to reach out to these women and offer them products that would be useful to them. Because pregnancy and its associated changes happen quickly, a rapid algorithm was valuable.

However, the company found itself in the middle of a scandal when it sent ads for baby products to a teenage girl living with her parents, whom she had not yet told about her condition. This story exploded over the news and social media.

Target has since eased up on its direct marketing and now includes products of interest to a wider audience along with any targeted promotions to avoid similar situations in the future.

Allow Users to Opt In

On Black Friday in 2011, two malls used a new mobile technology to track shoppers as they moved through the mall, allowing them to send location-specific alerts to customer’s phones. In addition to helping marketers target the right people, monitoring the flow of shoppers through the mall would help stores determine how to staff during the busy holiday season. Unfortunately, this was done without the knowledge or consent of shoppers.

Not only were mall visitors upset about marketers’ use of their phone, but Senator Chuck Schumer (D-NY) denounced the practice at a press conference. Both malls cancelled the program, which was intended to run though New Year, within a week.

This example highlights the importance of allowing customers to opt-in and voluntarily provide their data to preserve their right to privacy. Rather than technology that collects data from any mall visitor who hasn’t turned off their phone, some stores are now using a similar technology, but only with customers who choose to install an app on their phone.

Key Takeaways

Customer data is a powerful tool that companies can harness to inform every facet of their business. But as the saying goes, with great knowledge comes great responsibility.

Companies must do everything they can to preserve customers' privacy, keep them informed of how their data is being used, provide consumers with options to opt in or out, and walk the fine line between serving up relevant, targeted content and turning into Big Brother.


jenny

About the Author

Jenny is a member of the HBX Course Delivery Team and currently works on the Business Analytics course for the Credential of Readiness (CORe) program, and supports the development of a new course in Management for the HBX platform. Jenny holds a BFA in theater from New York University and a PhD in Social Psychology from University of Massachusetts at Amherst. She is active in the greater Boston arts and theater community, and she enjoys solving and creating diabolically difficult word puzzles.

Topics: HBX CORe, HBX Courses, HBX Insights

Time Is Money: What Would You Pay to Jump the Line?

Posted by Ben Chowdhury on August 20, 2015 at 9:55 AM

How long are you willing to wait in line for a meal at your favorite restaurant? Would you be willing to pay $30 to skip the line? How about $10?

Most people wouldn’t feel comfortable slipping money to a maître d’ at a restaurant to jump the queue, but a new app is testing whether patrons would be willing to donate the same amount of money to charity in order to be seated faster.

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CharityWait is a feature from the restaurant hosting service app SmartLine that sets aside a few tables each night at restaurants that are designated “CharityWait tables”, making them available to parties who donate on a first-come, first-served basis. This way, not only can patrons avoid the wait, but there is also a reduced social stigma against paying to jump the line since the money goes to charity.

This strategy of allocating tables based on price, instead of the more typical restaurant seating model where tables are allocated through a queue system, is an interesting concept. In this scenario, all customers who are willing to wait in line will eventually get a table. However, customers who are willing to pay the fee will get seated faster.

It may be too early to say if this two-pronged approach will be a success in the restaurant industry, but other businesses have used it with good results. Take, for instance, Disneyland. You can pay the standard admission price and get access to all the park’s attractions. However, in order to experience everything, you’d have to stand in lines - lots of lines. But, by paying extra for Disney FASTPASS Service, you can bypass the queue and greatly reduce your wait time between rides.

Pricing allocation isn’t always popular, though. A good example is Uber, the car service app that connects users and drivers with the touch of a button. It is often praised by its users as a cheaper, more convenient alternative to taxis, but frequently draws criticism for its use of surge pricing. This practice incentivizes more drivers to come online and pick up fares when demand for rides is at its highest, like during rush hour, a blizzard, or after a sporting event gets out, by raising ride prices exponentially.  

Despite its clear purpose and seemingly sound economic model, this form of price allocation tends to leave a bad taste in peoples’ mouths. But what if Uber didn’t gouge prices and supply was kept constant in the face of increased demand? The users willing to pay for faster service would still be left waiting in the queue.

What do you think – will CharityWait do for the restaurant industry what the FASTPASS did for Disneyland? Or will it be like Uber and face allegations of price gouging?

 


Want to hone your business skills to help you advance in your career and feel more confident contributing to conversations about finance, economics, and business analytics?

Learn more about HBX CORe


Topics: Business Fundamentals, HBX CORe, HBX Insights

How Google is Managing Disruption Through Alphabet

Posted by Jake Schroeder on August 13, 2015 at 12:21 PM

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On Monday, Google announced the formation of a new parent company, Alphabet, which will serve as the umbrella for all of its business units. 

Google has clearly recognized that several of its business units are fundamentally different in nature, with each requiring a different management of its resources, processes, and profit formulas (“RPP”). Perhaps Alphabet will bring the autonomy that these individual units need, and therefore, empower these units to manage their own disruptive paths.

Managing several different innovative and disruptive businesses is a common challenge that many organizations face. Too often, organizations try to nurture an emerging business alongside a core business, and the results can be disastrous. 

In order to grow and thrive, disruptive businesses must be given the opportunity to develop their own resources, processes, and profit formula. Each business unit needs to feel free to make the best decisions for their own situation.

For more on Google's restructuring and the formation of Alphabet, check out the following articles:


Interested in learning more about how to position your company to avoid disruption and harness new growth opportunities in an interactive, online class?

Learn more about HBX Disruptive Strategy with Clay Christensen

Topics: Business Fundamentals, Disruptive Strategy, HBX Insights

An IPO With a Soul: How the "Job to Be Done" Brought Strategic Focus to SoulCycle

Posted by Bryan Guerra on August 10, 2015 at 2:53 PM

Spin class participants

Think SoulCycle’s secret to success is all loud music and loads of sweat? Think again.

With an 85% loyalty rate among its riders, SoulCycle is a prime example of a company that’s perfectly nailed its customers’ “job to be done,” built all the right experiences around that "job", and then let its marketing and branding follow suit. In doing so, the company elevated itself into a “purpose brand," resonating with consumers and turning one-time riders into “soul” advocates.

The jobs-to-be-done framework was developed by Harvard Business School Professor Clayton Christensen to explain why people make the consumption choices they do. What makes this idea so powerful is that the job to be done pinpoints exactly what actually causes consumers to purchase one particular product or service over another under a given circumstance.

Consider for a moment what job health consumers are really trying to solve: most health clubs and fitness studios would probably tell you that it’s to get more fit. Sure, this may be true. However, it's not the full story. For some consumers, gyms are “hired" for their social and emotional aspects - the feeling of being a part of something bigger, or of having that moment of catharsis when you know you've pushed yourself to the limit. When viewed in this context, it may not just be another gym you are competing with to fulfill this job; alternatives might include running a marathon, joining a book group with friends, or even a night out at the club.

In discovering this job to be done, SoulCycle was able to tailor its product in an entirely differentiated way and then integrate all the right experiences around it. From the moment of check-in until the end of the ride, the SoulCycle experience is designed to deliver on aspects of community, atmosphere, emotion, storytelling, and most of all, being part of a movement that is bigger than yourself (not to mention providing a pretty darn good workout).

To learn more about jobs to be done, and how to get more customers to hire your product or service, check out HBX Disruptive Strategy.

Topics: Business Fundamentals, Disruptive Strategy, HBX Insights

How Toshiba’s Overstatements Changed the Landscape for Corporate Governance in Japan

Posted by Christine Johnson on August 6, 2015 at 4:04 PM

Haven’t we learned by now? You simply should not lie about any numbers that appear on your financial statements. Even if you somehow manage to get away with it in the short run, the truth will eventually come out. And when it does, the implications will be far, far worse than whatever deficiency you were initially trying to cover.

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Take for instance Toshiba, the 140-year-old Japanese tech giant, that recently came under fire for overstating revenues by approximately $1.2 billion over the course of five years. Since the news broke, stock prices have dropped by more than 30%, and eight of the company’s senior executives, including CEO Hisao Tanaka, have resigned.

So why didn’t Toshiba learn from other companies like Enron, Tyco, or Adelphia that have gone through similar scandals in the past? Why did they feel such pressure to overstate profits?

As any basic accounting class will tell you, one of the most common ways to evaluate a company is by its profitability: stakeholders use profit margin to evaluate a company’s ability to turn sales into net income, which is important for a variety of reasons. Potential stock owners want to make sure the profit margin is high in order to receive the greatest possible dividends, while lending institutions evaluate profit margin to determine their chance of being paid back on a loan.

This logic is pretty straightforward, but what else could be making senior executives want to overstate profits? There are a plethora of reasons, but it’s important to note that more often than not, executive compensation is tied to profits.

Apart from the sheer size of the cover-up, perhaps most newsworthy aspect of the Toshiba scandal is the attention being given to overall corporate governance practices (or lack thereof) in Japan. Internal controls, external auditing, and non-biased boards are not commonly found, but it seemed like Japan was making a move in the right direction when Prime Minister Shinzo Abe established a rudimentary corporate governance code a couple of months ago. Now many are wondering if this move was a "too little, too late" situation. It will be interesting to see how the governance landscape in Japan changes as the Toshiba scandal turns more and more company stakeholders into financial detectives.

A word of caution—enhanced corporate governance has its advantages and disadvantages, and just as Toshiba should have learned from the actions of executives in the American scandals of 2001, it should also study the effects. The introduction of Sarbanes-Oxley in 2002 greatly improved governance in America, but misstatements still occur. It seems that people will always find a loophole. Additionally, some would argue that the costs of compliance have changed the landscape of business, with more companies choosing not to ‘go public’ or changing from public to private in order to avoid the expenditures.

Will Toshiba be able to recover? How will Corporate Governance evolve in Japan?

Topics: Business Fundamentals, HBX CORe, HBX Insights

Does a Higher Minimum Wage Make Economic Sense?

Posted by Patrick Healy on August 3, 2015 at 3:41 PM

Price goes up, and demand goes down. It’s one of the most fundamental relationships in economics. If the price of a cup of coffee increases, demand for coffee, all else equal, will fall. For example, if your regular Starbucks drink order were to double in price overnight, you might reconsider indulging in your daily fix of caffeine.

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But does this inverse relationship between price and quantity demanded always hold? No - and for many reasons.

Anyone who has taken Econ 101 can cite some famous exceptions to the so-called “law” of a downward-sloping demand curve. For example, demand for a luxury good, like a sports car, might actually be greater with a higher price. For some car buffs, a high price may be a signal of superior quality, and more Lamborghinis would be demanded the steeper the price tag.

On the flipside, demand for some other goods (so-called “Giffen” goods, named after Scottish economist Robert Giffen), may fall with price. When the price of a cheap commodity, such as rice, falls, the average shopper might feel just a little bit wealthier and buy the quinoa this week instead.

So that's how it works with consumer goods - but what about services? That's a trickier question and yet an even more important one to answer.

As workers throughout many cities in the U.S. and Europe continue to demand a higher minimum wage (many protestors in America are looking to double the $7.50 base wage), the question of whether the law of demand applies to labor markets is becoming increasingly important to politicians, policymakers, and businesses.

A business perspective

How can we think about this issue of higher wages from the point of view of a firm, or a manager? And what conclusions can we draw for our business?

Let’s first look at it from a purely economic perspective: In theory, a hike of the federally-required minimum wage should depress the demand for labor. If companies must pay each worker more, the law of demand predicts that they will hire fewer workers. The minimum wage sets a floor under which businesses and potential employees cannot contract, even if both sides are willing. Based on price alone, the number of jobs available to all in the labor force should theoretically fall.

If that's the case, nationwide cries for better compensation for minimum wage earners would then only benefit those employees who still have jobs after the policy change. Less-skilled workers, whose hourly output may be valued by companies at less than $15, might be laid off, and those who are already out of work may find it even harder to get a job.

What’s more, as technology becomes more sophisticated, it becomes increasingly more attractive for firms to switch from humans to labor substitutes such as robots, drones, and self-service machines. A construction worker or maid, whose skills are hard to imitate, may still be able to find a job at a higher minimum wage. A permanently pricier cashier or secretary with little experience might not. Increasing the costs of workers would very likely expedite the process of automation (which is already moving forward at a staggering pace).

Fewer people working and greater incentives to invest in job-stealing cyborgs... economically at least, it appears to be an inappropriate moment to be raising the price of workers.

Is it that simple?

However, as we saw in the case of goods, economics is often far from cut and dry. True, an increase in the price of labor may decrease firms’ demand for workers—but again, we must add that pesky “ceteris paribus” or “all else equal” clause to the end of any conclusion we can draw. That is, a minimum wage boost would decrease the demand for workers, assuming the policy change affects nothing else. Yet this is not often the case; other variables may matter. And these variables may matter a lot for your business.

For example, maybe an increase in wages would boost employee morale and actually increase productivity, creating more value for your company. Or maybe better-paid employees value their jobs more, and staff turnover is reduced because of the change. Any number of factors could play a role and, indeed, managers must take into account more than just the cost of a worker before deciding to hire or fire.

The law of demand, and more generally the field of economics, is often far more nebulous than textbooks make it out to be. Will an increase in wages be beneficial to the cities and countries that are considering such a measure? It's hard to tell. But, for managers and policymakers, a basic understanding of economics can provide a useful framework for making decisions and understanding the possible impacts of such a change. 

What do you think will happen?

Topics: Business Fundamentals, HBX CORe, HBX Insights